Privacy Policy - Dr. Rakesh Pannu

Last Updated: January 2025

Dr. Rakesh Pannu ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Full name and contact details (phone number, email address, mailing address)
Date of birth and age
Gender and identification documents
Emergency contact information
Insurance and billing information

Medical Information

To provide you with appropriate medical care, we collect:

Medical history and current health conditions
Symptoms, diagnoses, and treatment plans
Diagnostic test results (X-rays, MRI scans, blood tests)
Prescription and medication history
Allergies and adverse reactions
Surgical history and procedure records

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide medical diagnosis, treatment, and care
To schedule and manage appointments
To communicate with you about your treatment and follow-up care
To process billing and insurance claims
To send appointment reminders and health-related notifications
To comply with legal and regulatory requirements
To improve our services and patient experience
To respond to your inquiries and requests

3. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information, including:

Secure storage of physical medical records in locked facilities
Encrypted electronic health records and secure databases
Access controls limiting information access to authorized personnel only
Regular security assessments and updates
Staff training on data protection and confidentiality
Secure disposal of records when no longer required

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Healthcare Providers: With other doctors, specialists, or healthcare facilities involved in your care
Insurance Companies: To process claims and obtain payment for services
Legal Requirements: When required by law, court order, or government regulations
Emergency Situations: To protect your vital interests or those of others
With Your Consent: When you have given explicit permission

5. Your Rights

As a patient, you have the following rights regarding your personal and medical information:

Right to Access: Request copies of your medical records and personal data
Right to Correction: Request correction of inaccurate or incomplete information
Right to Restriction: Request limitations on how we use your information
Right to Confidentiality: Expect your medical information to be kept confidential
Right to Withdraw Consent: Withdraw previously given consent for data processing
Right to Complaint: Lodge a complaint with relevant authorities if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided below.

6. Retention of Information

We retain your medical records and personal information for the period required by applicable laws and regulations. In India, medical records are typically retained for a minimum of 3 years from the date of last treatment. After this period, records may be securely disposed of unless longer retention is required by law or for ongoing treatment purposes.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dr. Rakesh Pannu
Orthopedic Surgeon & PRP Specialist
Barmer, Rajasthan, India
Phone: +91-9660874664
Email: contact@drrakeshpannu.com