Terms & Conditions

Last Updated: January 2025

Welcome to Dr. Rakesh Pannu's website. By accessing or using our website and medical services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By accessing this website, scheduling an appointment, or receiving medical services from Dr. Rakesh Pannu's practice, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all visitors, patients, and users of our services.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our services following any changes constitutes acceptance of those changes.

2. Medical Disclaimer

General Information Only

The information provided on this website is for general educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.

No Doctor-Patient Relationship

Browsing this website or contacting us through the website does not create a doctor-patient relationship. A formal doctor-patient relationship is only established through an in-person consultation and mutual agreement to proceed with treatment.

Emergency Situations

This website is not designed for medical emergencies. If you are experiencing a medical emergency, please call emergency services (112 in India) or go to the nearest emergency room immediately.

Treatment Outcomes

Medical outcomes vary from patient to patient. While we strive to provide the best possible care, we cannot guarantee specific results from any treatment or procedure. Past results are not a guarantee of future outcomes.

3. Appointment Policies

Scheduling

Appointments can be scheduled through our website, by phone, or in person. We recommend scheduling appointments in advance to ensure availability.

Cancellations and Rescheduling

• Please provide at least 24 hours notice if you need to cancel or reschedule your appointment
• Repeated no-shows or late cancellations may result in limitations on future booking privileges
• We understand emergencies occur and will accommodate genuine emergency cancellations

Arrival Time

Please arrive at least 15 minutes before your scheduled appointment time to complete any necessary paperwork. Late arrivals may result in shortened appointment times or rescheduling if the delay significantly impacts our schedule.

Consultation Fees

Consultation fees are payable at the time of service unless prior arrangements have been made. We will inform you of expected costs before any procedures or treatments. Fee schedules are subject to change and will be communicated in advance.

4. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete information about your medical history, current medications, and health conditions
• Inform us of any changes to your health status or contact information
• Follow the prescribed treatment plan and attend recommended follow-up appointments
• Ask questions if you do not understand any aspect of your treatment
• Notify us promptly if you experience any adverse effects or complications
• Treat our staff with respect and courtesy
• Pay for services rendered in a timely manner

5. Limitation of Liability

To the fullest extent permitted by applicable law:

• Dr. Rakesh Pannu and associated staff shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services
• We are not responsible for any decisions made based on information provided on this website without proper medical consultation
• Our liability for any direct damages shall not exceed the fees paid for the specific service giving rise to the claim
• We do not guarantee uninterrupted access to our website or that it will be free from errors or viruses

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Dr. Rakesh Pannu or its content suppliers and is protected by intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission
• You may print or download content for personal, non-commercial use only
• Our name, logo, and branding elements may not be used without prior written authorization

7. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any portion of the website or its systems
• Interfere with or disrupt the website's functionality
• Transmit any malware, viruses, or harmful code
• Collect or harvest any personal information from the website
• Use automated systems or software to extract data from the website

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party sites. Accessing these links is at your own risk.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and medical information. By using our services, you consent to the practices described in our Privacy Policy.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. We encourage you to review these terms periodically. Your continued use of our services after any modifications indicates your acceptance of the updated terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Barmer, Rajasthan, India.

12. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Dr. Rakesh Pannu
Orthopedic Surgeon & PRP Specialist
Barmer, Rajasthan, India
Phone: +91-9660874664
Email: contact@drrakeshpannu.com